Hu-Friedy is dedicated to providing a level of support that is equal to the quality of its instruments. If you have questions regarding products or services, please contact the Hu-Friedy Customer Service team at 00800 48 37 43 39 (Free call) at any time or submit a question via the Contact page.
Other services, such as the sales of return and our generous complaint policy also reflect the high obligation towards our customers. According to our traditional customer focus we also offer customized instruments. For further questions and advice, please contact the Hu-Friedy Customer Service.
Product Quality Guarantee - In General
Limited Lifetime Guarantee
Except as otherwise provided below, Hu-Friedy instruments provide a guarantee against defects in materials and workmanship for the expected life of the product. Hu-Friedy will, at its option, repair or replace any product that fails as a result of any such defect. Hu-Friedy guarantees against breakage, joint failure, and corrosion under normal use. “Expected life” means the life of the product under ordinary use which varies by type of instrument. Please call Hu-Friedy Customer Care at 00800 48 37 43 39 (Free Call) with questions about the expected life of any Hu-Friedy product.
Please note the following:
- Instruments that show wear from normal use are not considered to be defective and will not be covered by the guarantee.
- Sharpening and repairing minor tip damage are considered routine maintenance and are not covered by guarantee.
- Modifying or retipping an instrument or failure to provide proper instrument care, including proper cleaning and maintenance, may void this guarantee.
Warning: Do not expose resin or silicone handles to solutions containing phenols, gluteraldehydes, iodophors, dry heat or chemical vapor sterilization. See manufacturer’s recommendations for your cleaning system.
Limitations On All Warranties
HU-FRIEDY DISCLAIMS LIABILITY AND IS NOT RESPONSIBLE FOR THE PERFORMANCE OR REPLACEMENT OF ANY PRODUCT THAT HAS BEEN MISUSED, TAMPERED WITH, MODIFIED, RETIPPED OR REFITTED IN ANY MANNER OR IS BEYOND ITS EXPECTED LIFE. HU-FRIEDY DISCLAIMS LIABILITY, UNDER ANY APPLICABLE GUARANTEE OR OTHERWISE, FOR DAMAGES ARISING FROM (1) THE USE OF COMMERCIAL/RESIDENTIAL GRADE WASHERS; (2) THE USE OF DENTAL AUTOMATED WASHER-DISINFECTORS WHERE MANUFACTURER’S PROCESSING GUIDELINES ARE NOT FOLLOWED; (3) THE USE OF CLEANING SOLUTIONS, CHEMICALS AND/OR PROCEDURES THAT ARE CONTRARY TO HU-FRIEDY’S RECOMMENDATIONS; AND/OR (4) IMPROPER SET-UP AND/OR INSTALLATION OF ANY PRODUCT.
THE EXPRESS WARRANTIES/GUARANTEES DESCRIBED HEREIN ARE THE EXCLUSIVE WARRANTIES/GUARANTEES AND ARE PROVIDED INSTEAD OF ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED, EXCEPT WARRANTIES OF TITLE AND INFRINGEMENT. EXCEPT AS SET FORTH HEREIN, DAMAGES FROM BREACH OF SUCH WARRANTIES/GUARANTEES ARE LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE PRODUCT, AT HU-FRIEDY’S SOLE OPTION. CONSEQUENTIAL OR INCIDENTAL DAMAGES RESULTING FROM BREACH OF ANY APPLICABLE EXPRESS OR IMPLIED WARRANTIES/GUARANTEES ARE HEREBY EXCLUDED.
This guarantee gives you specific legal rights. You may also have other rights which vary from country to country.